Last updated: May, 2020
This is a website operated by MSC Mediterranean Shipping Company S.A. (hereinafter “MSC,” “we,” “our,” or “us”). MSC is registered in Switzerland at 12-14 Chemin Rieu 1208, Geneva.
MSC collects and processes certain Personal Information from you and your devices.
On our Website, the Personal Information collected will depend on which of our services you utilize. Most of our services provided via the Website do not require any form of registration, allowing you to visit our Website without providing Personal information.
However, some of our services offered via the Website may require you to provide us with your Personal Information. In these situations, the Personal Information requested will include first and last name, postal address, email address and telephone number.
If you sign up to receive updates from MSC, we will ask for a first and last name, region (e.g., Americas, Africa, Europe, Middle East or Asia-Pacific), country, email address, telephone number, and language.
For the use of the myMSC.com portal, which is accessible through msc.com, we will collect your email address, first name, last name, telephone number, company name, street, city, country, and (optionally) state/region, postal code and fax number.
Cookies are small text files assigned to your browser to collect internet log on and visitor tracking information (including IP address, browsing history, and geolocation data, where and as allowed by applicable law).
We use the information about you for the following business purposes:
We will not sell and have not sold within the past 12 months the Personal Information we collect through this Website.
Personal Information will be collected and stored in good faith, in a proportionate manner, for the business purposes indicated above. In order to protect the Personal Information, we have implemented state-of-the-art technical and organizational measures. We will retain your Personal Information for no longer than is necessary to fulfil the business purposes for which it was collected. The precise period will depend on the reason why it was collected.
Those periods are also based on the requirements of applicable data protection laws, applicable legal and regulatory requirements and periods relating to the commencement of legal actions.
We may disclose your Personal Information to MSC’s agents worldwide or to third parties who act on our behalf, such as our Website analytics provider. This is done in order to process the Personal Information for the business purposes outlined above. Such third parties, or agents are contractually bound to comply with similar and equally stringent undertakings of privacy, security and confidentiality.
We may also disclose your Personal Information to a third party if necessary to fulfill a request you have made or transaction you have initiated, if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary to support any criminal or legal investigation or proceeding.
We are committed to protecting the privacy of children. Our Website is not designed or intended to attract children under the age of 16. Our Website does not collect Personal Information from any person we actually know is under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that Personal Information from our servers.
Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on the Website. We do not respond to browser do not track signals at this time. We may not be aware of or able to honor and respond to every such mechanism. More information about “do not track” is available at www.allaboutdnt.org.
Third parties, other than our service providers (such as our Website analytics provider), do not have our permission to track which websites you visited prior to and after visiting our Website.
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to object
Please fill out this form, or
Please contact us at the following address:
Mediterranean Shipping Company SA
Corporate Legal Department - Data Protection Officer
12-14 Chemin Rieu 1208, Geneva, Switzerland
If you are a resident of California or a resident or citizen of the European Union, please also refer below if you wish to know about your specific rights.
The California Consumer Privacy Act (“CCPA”) provides California residents with certain rights regarding their Personal Information.
California User Rights
Right to Know and Access Personal Information Collected, Disclosed, or Sold
California residents may have the right to request that a business that collects Personal Information disclose the following: 1) categories of Personal Information collected about you within the past 12 months, as well as the related purposes for collection and the sources of the Personal Information; 2) specific pieces of Personal Information about you collected within the past 12 months; and 3) categories of Personal Information about you disclosed for a business purpose within the past 12 months.
You may make a verifiable consumer request for access or data portability from us twice within a 12-month period, free of charge.
Right to Request Deletion of Personal Information
California residents may have the right to request that a business that collects Personal Information about you delete that Personal Information, unless an exception in the CCPA applies. If MSC cannot grant your deletion request, we will specify the basis for denial.
Right to Opt-Out of Sale of Personal Information
As noted above, we will not sell and have not sold within the past 12 months the Personal Information we collect through this Website.
Right to Non-Discrimination
MSC will not discriminate against you for exercising any of your rights under the CCPA.
How to Exercise Your Rights
If you have the rights described above, you may exercise those rights by submitting a verifiable consumer request to us by filling out this form or by contacting us by phone +1 212 764 4800. Only you or an authorized agent (as described below) may make a verifiable consumer request related to your Personal Information.
How to Authorize an Agent
An authorized agent may submit a request on your behalf, but only if the authorized agent also submits your written permission and a copy of the agent’s registration with the California Secretary of State.
How We Verify Your Request
To respond to your request under the CCPA we must verify your identity or the authority of your authorized agent to make the request. Making a verifiable consumer request does not require you to create an account with us.
To allow us to verify your consumer request, please include the following information: name, address, phone number and email address. We will verify your consumer request by comparing the information you provide, with information already in our possession, and taking additional steps to minimize the risk of fraud, including asking for your identification document.
If you make contact with us in regards to any of the rights outlined above, we will respond within 30 days. If we require additional time to process your request, we will notify you within these first 30 days.
As mentioned above, we ensure a high level of security in order to protect your Personal Information. To the maximum extent allowed by applicable law, citizens of the United States agree and acknowledge that MSC will not be liable or responsible if any Personal Information about you is intercepted, accessed, and/or used by an unintended recipient. If you have reason to believe that the security of your communications or Personal Information has been compromised, please notify us immediately using the contact information above.
We rely on a number of legal grounds to process your Personal Information, including where: (i) necessary for our legitimate interests in providing and improving the Website including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping our Website safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the MSC Terms & Conditions; (v) you have consented to the processing of your Personal Information, which you can revoke at any time (however a revocation does not affect the lawfulness of the processing of your Personal Information that occurred prior to the date of revocation); (vi) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and (vii) necessary to protect your vital interests, or those of others.
Any transfer of your Personal Information (“EEA”) to an area outside of the EEA considered a non-adequate jurisdiction will only be made where appropriate safeguards have been put in place.
EEA residents and citizens have the right to:
Access the Personal Information we have about you;
Have your Personal Information provided to you in a structured, commonly used and machine-readable format;
Have your Personal Information corrected, restricted or deleted;
Under certain circumstances, you can object to the processing of your Personal Information and we will discontinue such processing unless we have compelling legitimate grounds to continue;
Withdraw the consent you previously provided (a withdrawal does not affect the lawfulness of the processing that occurred prior to the date of withdrawal); or
Lodge a complaint with your local supervisory authority.
If you wish to inquire as to whether we maintain any Personal Information about you, and you wish to exercise any of the rights that are available to you with respect to such Personal Information, please contact us. In all cases we shall endeavor to respond to your request within 30 days. If we require more time in order to process your request, we shall inform you.
To allow us to verify your request, please include the following information: name, address, phone number, email address and a piece of identification.